Consultation Refund and Cancellation Policy
Nonrefundable Consultation Fees
All fees for initial and strategic consultations are nonrefundable. These fees secure your appointment time and cover the research and preparation performed by our consultants prior to your session.
Cancellations by Russell Experience Inc., Collective
In the unlikely event that we must cancel a scheduled consultation due to professional emergencies, a full refund of the session fee will be issued, or the client may choose to apply the credit to a rescheduled date.
Rescheduling
You may reschedule your consultation once without penalty, provided that the request is made at least 48 hours before the scheduled start time. Requests made less than 48 hours in advance will be treated as late cancellations.
How to Request Rescheduling
All requests for rescheduling must be submitted in writing via email to contact@russellexperiencecollective.com. The time of the email receipt will determine compliance with the 48-hour notice requirement.
Late Cancellations and Missed Appointments
Cancellations made less than 48 hours before the appointment, or failure to attend the scheduled session (no-show), will result in the forfeiture of the entire consultation fee. A new fee will be required to book a subsequent session.
Policy Acknowledgment
By booking a consultation with Russell Experience Collective, Inc., you acknowledge that you have read, understood, and agreed to this Consultation Refund and Cancellation Policy.
Customized Consulting Engagements
For long-term organizational consulting or customized wellness programs, refund and cancellation terms are governed by the specific service agreement executed between the client and Russell Experience Collective, Inc.
Contact Information
For questions regarding this policy, please reach out to us at contact@russellexperiencecollective.com or by phone at (301) 235-8535.